Política de envío

SHIPPING POLICY – JUANNOVA Last updated: June 2026

SHIPPING DESTINATIONS We ship to New Zealand and selected international destinations. All orders are dispatched from our fulfilment centre and delivered directly to your door.

PROCESSING TIME

  • All orders are processed within 1 to 3 business days after payment confirmation
  • Orders placed on weekends or public holidays will be processed the next business day
  • You will receive a confirmation email with your tracking number once your order has been dispatched
  • ⚠️ In the event of stock shortages or unforeseen circumstances, order processing may take up to 14 business days. We will notify you promptly if this applies to your order.

DELIVERY TIMES TO NEW ZEALAND

Shipping Method Estimated Delivery Cost
Standard Shipping 6–10 business days FREE

FREE SHIPPING

  • We offer free standard shipping on all orders to New Zealand
  • No minimum order value required
  • Free shipping is automatically applied at checkout

ORDER TRACKING

  • Once your order is dispatched you will receive a tracking number via email
  • You can track your order 24/7 through our tracking link
  • Please allow 24 to 48 hours for tracking information to update after dispatch

CUSTOMS & DUTIES

  • JuanNova ships internationally and some orders may be subject to customs duties or import taxes upon arrival in New Zealand
  • Any applicable customs fees are the responsibility of the customer
  • New Zealand customs may delay delivery in some cases — this is beyond our control

SHIPPING DELAYS JuanNova is not responsible for delays caused by:

  • Courier companies or postal services
  • Customs clearance processes
  • Natural disasters, strikes or events beyond our control
  • Incorrect shipping address provided by the customer

INCORRECT ADDRESS

  • Please double-check your shipping address before placing your order
  • If you notice an error contact us immediately at bjuanignacio@icloud.com
  • Once the order has been dispatched we cannot guarantee address changes

LOST OR DAMAGED PACKAGES

  • If your package arrives damaged take photos immediately and contact us within 48 hours of delivery
  • If your package is lost in transit contact us and we will open an investigation with the courier
  • In confirmed cases of loss we will offer a full replacement or refund

RETURNS & REFUNDS For information about returns and refunds please refer to our Return & Refund Policy or contact us directly.

CONTACT For any shipping enquiries:

In accordance with the New Zealand Consumer Guarantees Act 1993 and the Fair Trading Act 1986.