TERMS OF SERVICE – JUANNOVA Last updated: 02/06/2024
Welcome to JuanNova. By accessing and using our website, you agree to comply with these Terms of Service. If you do not agree with any of them, we recommend you do not use our services.
1. GENERAL INFORMATION This website is operated by JuanNova. Throughout the site, the terms "we", "us" and "our" refer to JuanNova. By visiting our site and/or purchasing something, you participate in our "Service" and agree to the following terms and conditions.
2. USE OF THE STORE By using this site, you confirm that:
- You are at least 18 years old or are using the site under adult supervision
- You will not use our products for illegal or unauthorised purposes
- You will not violate any applicable laws in New Zealand
3. PRODUCTS AND AVAILABILITY
- All products are subject to availability
- We reserve the right to limit quantities of any product
- Images are illustrative and may slightly differ from the actual product
4. PRICES AND PAYMENTS
- All prices are displayed in New Zealand Dollars (NZD) unless otherwise stated
- We reserve the right to modify prices at any time
- We accept payments via the methods available in the store (card, bank transfer, etc.)
5. SHIPPING
- We ship to New Zealand and selected international destinations
- Delivery times are estimates and may vary depending on location
- JuanNova is not responsible for delays caused by courier companies
- Free shipping is offered on qualifying orders as indicated at checkout
6. RETURNS AND REFUNDS In accordance with the New Zealand Consumer Guarantees Act 1993 (CGA):
- Customers may request a return within 30 calendar days of delivery
- We accept returns for defective, damaged or incorrectly described products
- The product must be in its original condition with all accessories and packaging
- Return shipping costs may be covered by the customer unless the return is due to our error
- Refunds will be processed within 15 to 25 business days of receiving the returned item
7. CANCELLATIONS
- Orders can only be cancelled before being processed or shipped
- Once the product has been shipped, the return process must be followed
8. INTELLECTUAL PROPERTY All content on this site (images, texts, logo, design) is the property of JuanNova and is protected by copyright law.
9. LIMITATION OF LIABILITY JuanNova shall not be liable for:
- Indirect or incidental damages arising from the use of the site
- Misuse of products by the customer
- Delays or disruptions caused by third-party courier services
10. CONSUMER RIGHTS Nothing in these Terms limits or excludes any rights you may have under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986. These rights apply regardless of anything stated elsewhere in these Terms.
11. MODIFICATIONS TO THE SERVICE We reserve the right to modify or discontinue the service at any time without prior notice.
12. DATA PROTECTION Your personal information will be handled in accordance with our Privacy Policy and in compliance with the New Zealand Privacy Act 2020.
13. GOVERNING LAW These Terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.
14. CONTACT For any questions or clarifications, you can contact us at:
- Email:
bjuanignacio@icloud.com
- Website:
https://juannova.com